Berufsbezeichnung: Helpdesk Support Engineer (Level 2)

Arbeitsbeschreibung:
Have you worked as a Level II Support Engineer for a few years and want to take the next step in your career? Do you feel that the consulting role attracts? ALTEN is now looking for Helpdesk Support Engineer (Level 2) to join our team on January 2019.

Personal qualities that we value are your ability to act independently and commercially. You are positive, outgoing and driven. You are stimulated by solving problems and using your creativity to find new solutions. You consider you salary to be in relation to your competence and further we share responsibility with you to maintain and develop your competitive consultancy profile.


Responsibilities:

Acknowledge and resolve user service requests utilizing the service request management system
Applie standard principles, concepts and techniques toward the identification and resolution of user problems
Provide resolution to an assortment of problems of moderately complex scope
Interact with all areas of Information Services as necessary
Contribute to the advancement of the organization’s adoption of the Windows 7 &10 operating system by adding to the standards for its configuration and management and also developing effective methods for its deployment.
Escalate more difficult user issues with Skype for Business as appropriate

Skills:

*Work experience:
5-10 years’ work experience in IT
5 years’ experience in 1st and 2nd level support
Windows 7 & 10 know-how
Skype for Business troubleshooting know-how
SCCM (System Center Configuration management)  troubleshooting know-how
AD (Active Directory) know-how
Meeting room support know-how beneficial

*Certifications:
ITIL certified
Microsoft certification beneficial

*Languages:
German is mandatory (fluent)
English is mandatory (at least B1 level)
Italian beneficial

Wie Sie sich bewerben:
gioia.bonso2 (at) alten.ch

Angestelltenname: ALTEN SWITZERLAND AG