Berufsbezeichnung:
IT-Supporter and Salesforce Administrator Arbeitsort: Basel

Arbeitsbeschreibung:
Reference: CH-IT-ADM The Company Genedata is an exceptional company. With nearly two decades of success in research informatics using closely-knit teams of scientists, developers and business experts, Genedata has achieved steady and continuous growth since inception. As a private and majority employee-owned organization, we empower each employee to be a contributing voice in the company operations and evolution. Our collective expertise in research informatics, combined with our open and scalable computational solutions, makes us the leading software provider in discovery informatics for biotech, pharmaceuticals, and related life sciences. We are headquartered in Basel, Switzerland and have subsidiaries in Munich, Boston, San Francisco and Tokyo. The Position This new position (80% ¿ 100%) is divided between IT support to strengthen our IT department in the areas of employee support and Salesforce administration. The position is based at our headquarters in Basel, Switzerland. IT Support Support, together with the system administrators of the IT team and the IT manager, the correct operation of the IT infrastructure of the company. The main tasks include technical support for our employees, maintenance and design of our global IT environment, provisioning of infrastructure for new employees, daily support of internal customers, and emergency back-up troubleshooting. You would be the first point of contact for our users. Moreover, you would be involved in international IT projects. - Participate in planning, implementing, and maintaining Genedata¿s Linux and Windows IT infrastructure - Manage hardware and Software - Support end users - Assist the central IT team in other fields including Linux-Windows connectivity, firewalls, and backup systems Salesforce you will manage all aspects of Salesforce for the internal sales and marketing team members as well as provide needed assistance to other departments. The ideal candidate should have a solid understanding of the requirements of sales and marketing and a passion for leveraging Salesforce to solve the related business challenges. - Daily administration and support of the Salesforce.com CRM platform including, but not limited to, managing and setting up users, object customization, fields, record types, page layouts, validations, and third party integrations. - Manage operational requests and troubleshoot issues from a diverse user group. - Prioritize, plan and execute special projects as needed ¿ including reporting, data clean-up, SFDC modifications, etc. - Analyze system use and suggest, plan, and drive modifications to the SFDC deployment in line with best practices. - Create and maintain documentation on processes, policies, configurations, controls, and best practices materials as the platform evolves - Manage all aspects of the SFDC data to ensure it is accurate and usable. Your Profile - Education in information technology or related fields - Minimum of 2 years related business experience - In-depth Window client knowledge (Active Directory, Windows 7/10) - Knowledge of Office suite, DNS, DHCP and Windows file sharing - 1st and 2nd level user support - Solid understanding of TCP/IP network configuration and troubleshooting - Experiences with Salesforce ¿ Sales Cloud - Ability to communicate in a comprehensible, polite and friendly manner, both verbally and in writing - Ability to work well with others, as well as independently; attention to detail - Fluency in English is mandatory - Linux experiences is a plus if you ready to contribute to the continued success of a global interdisciplinary Team, please mail your resume or your CV and Motivation letter to: recruitment (at) genedata.com along with the reference number CH-IT-ADM - Geforderte Anlagen: Lebenslauf, Zeugnisse

Angestelltenname: Genedata AG

Arbeitgeber-Adresse: Margarethenstr. 38, CH-4053 Basel, Schweiz

Stellenkurzbeschreibung:
Techniker für die Anwenderbetreuung in der Informations- und Kommunikationstechnologie

Land: Schweiz

Region: Nordwestschweiz

Vertragslaufzeit: Unbefristet

Vertragstyp: Vollzeit

Erforderliche Ausbildung: Keine Angabe

Quelle des Stellenangebots: BA, Öffentliche Arbeitsverwaltungen, Deutschland

Wie Sie sich bewerben: Weitere Angaben (siehe Beschreibung)

Gehalt Währung: EUR

Gehaltsperiode: monatlich

Gehalt Besteuerung: brutto