Berufsbezeichnung: Service Designer and DesignOps Specialist

Arbeitsbeschreibung:
The position

As a service designer you will work with different teams and business stakeholders to enable financial digital products and design services at scale, connecting the dots of complex customer and user journeys. You will work with multidisciplinary teams, enabling them to use the company design approach to integrate end-to-end design solutions. You are a design operations specialist, but also an experienced hands-on design professional, that can produce elegant design assets, methods, processes and tools kits. You can act a design coach, organizing and conducting design workshops, promoting design thinking and design methodologies within different teams to increase the design awareness and culture, enabling design in a global organization.


Your responsibilities

* Translate business and user persona requirements into coherent user journeys and service models
* Design and connect complex user journeys to enable end-to-end solutions.
* Stablish design methods, tools and processes to scale design in a global company (e.g persona and user journey templates, Jira workflows, OKR/KPI templates, heuristic evaluation toolkit, questionnaires, briefings, user and market research templates, etc.)
* Structure and maintain a design knowledge repository
* Structure and maintain a designOps and researchOps repository
* Facilitate design and research operations
* Design a process to onboard new design team members
* Facilitate design workshop.
* Conduct design thinking/processes education and increase design awareness in the organization
* Identify service design, designOps, researchOps and user journey issues and devise recommendations and solutions
* Make strategic service design, design operations and user-experience recommendations related to new, and existing functionality and features
* Develop and deliver progress reports, requirements, documentation and presentations
* Participate in the delivery of a range of projects - defining project scope, goals in collaboration with key stakeholders, delivering design SOWs, briefings, stakeholders questionnaires and design research deliverables, enabling the documentation of the design discovery and research phases.
* Keep abreast of competitor products and industry trends
* Contribute to the improvement and the development of the Avaloq Design System
* Ask smart questions, take risks and champion new ideas to evolve design in a global organization

Your profile

* Five or more years of service design or DesignOps experience
* Excellent communication, workshop facilitation and presentation skills
* Ability to create and improve design methods and tools efficiently
* Ability to communicate with and coach teams to use human-centered design processes and design thinking methods and tools
* Ability to work effectively in a team, including synthesizing abstract ideas into concrete design
* Be enthusiastic about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions
* Be passionate about resolving user pain point.
* Be open to receiving feedback and constructive criticism
* Be passionate about UX Design and other areas of design and innovation
* Research and showcase knowledge in the industry’s latest trends and technologies
* BSc in Design or equivalent experience on the design fiel.
* Showcase of service design, research and designOps projects and deliverables

Is a plus
* Graphic / UX / UI design skills
* Background in design project management

Wie Sie sich bewerben:
https://recruitingapp-2589.umantis.com/Vacancies/3163/Application/New/2

Angestelltenname: Avaloq Evolution AG