Berufsbezeichnung: Support Engineer for Cloud

Arbeitsbeschreibung:
Strive for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software that changes the world. We are more than just specialists are. We are experts.

PROJECT DESCRIPTION

Currently we are looking for an experienced Support Engineer for Cloud for one of our clients in Zurich.


RESPONSIBILITIES

- You will work onsite with one of the largest search engine providers globally;
- You will support a brand-new solution of this company in their cloud;
- The solution is built for large bluechip companies to provide them a search engine helping them in all aspects of search. E.g. search their intranet more efficient or make their product cataloge searchable externaly by connecting all kind of data sources to it;
- Most of your tasks will be to replicate the environments and setups of these customers to troubleshot and dig into complex and interesting problems to provide support;
- Therefore, you will work for a Cloud solution, but their customer’s solutions could still be on premises and highly diversified;
- You might face the whole pallete of the System Admin landscape, from Linux to Windows, Email Servers, Active Directory, Kerberos and far more;
- To identify and document product bugs and feature requests and work with the backline support team and customers to resolve customer cases;
- Ability to independently prioritize multiple work streams, work within SLAs;
- Provide a technical assistance and support as part of a global 24x7 support organization.



REQUIREMENTS

- Prior experience supporting customers, direct customer contact, high level English knowledge;
- Several years of solid System Admin experience with Linux and Windows;
- Prior experience with any ticketing systems e.g. Sales Force ;
- Troubleshooting skills, knowledge of common Linux troubleshooting tools (vmstat, iostat, lsof, strace), understand logs, stack traces packet captures, basic knowledge of networking (NAT, firewalls, basic routing, load balancing), basic knowledge with web protocols (HTTP, HTTPS, XML) and certificates;
- Ability to read simple code in one or more languages (Java, Python, C++).

Good to have:

- Ability to write simple code in (Java, Python, C++), download and compile basic GitHub projects in Java;
- Knowledge about AD/LDAP;
- Prior experience with VMs in the Cloud;
- Familliarty with GSuite, GCP.



WE OFFER

- Experience exchange with colleagues all around the world;
- Competitive compensation depending on experience and skills;
- Regular assessments and salary reviews;
- Opportunities for self-realization;
- Friendly team and enjoyable working environment;
- Corporate and social events.

Please note that any offers will be subject to appropriate background checks.
We do not accept CV from recruiting or staffing agencies.
Due to the swiss labour legislation we can only accept EU candidates and applicants who have open work permit for Switzerland.

Wie Sie sich bewerben:
jobs_ch (at) epam.com

Angestelltenname: EPAM Systems (Switzerland) GmbH