Berufsbezeichnung: User Administration Specialist

Arbeitsbeschreibung:
Purpose of the job • Provide support to 500+ users in all IDAM processes (Identity, Access Management, on/off boarding, Active Directory) • Route problems to internal support staff • Coordinate and manage relationships with vendors and support staff that provide problem resolution • Use the Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's Principal Accountabilities • Work closely with help desk peers in implementation of operational excellence procedures and fostering teamwork • Work closely with support staff to obtain process knowledge and to permanently solve chronic problems • Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities. Knowledge, skills Analytical and systematic problem solving skills required • The following will be considered an advantage: • proof knowledge of Microsoft Architecture, Active Directory o Help desk, customer service, and support experience with problem solving involving hardware, software, and networks , MCP, MCSE , ITIL, Active Directory o Phone support experience o Technical helpdesk or technical call center experience • English and a 2nd language German or French Hands-on work experience with the following for experienced candidates • Windows Active Directory • Clients: Windows8, Windows7, Windows XP • Servers: Windows 2008, Windows 2003, Windows 2000 • IDAM tools • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook • Internet browsers (e.g. Explorer, Chrome, Firefox) • Java Client o Desktop o Laptop o Peripheral devices (printers, scanners) • English – fluency • German – fluency 3-4 yrs of University education post High school (B.Sc. or Diploma) Relavant : 6 months - 3 years of help desk, voice customer service, and support experience with problem solving involving Hardware and networks

Stunden pro Woche: 40

Angestelltenname:
HCL Technologies Limited, New Delhi, Swiss Branch, Zurich

Arbeitgeber-Adresse:
HCL Technologies Limited, New Delhi, Swiss Branch, Zurich Kirchgasse 24 8001 Zürich

Form von Kontakt: Stephan Lubach

Mindestalter: 25

Höchstalter: 48

Stellenkurzbeschreibung: Systemadministratoren

Land: Schweiz

Region: Zürich

Vertragslaufzeit: Unbefristet

Vertragstyp: Vollzeit

Erforderliche Ausbildung: Uni/HS

Erfahrung: 5 Jahre und mehr

Quelle des Stellenangebots:
SECO,Öffentliche Arbeitsverwaltungen, Schweiz (Confoederatio Helvetica)

Fahrerlaubnis: Nein

Wie Sie sich bewerben: Weitere Angaben (siehe Beschreibung)

Gehalt Währung: CHF

Gehaltsperiode: monatlich

Gehalt Besteuerung: brutto