Berufsbezeichnung: 2nd Level Support Engineer

Arbeitsbeschreibung:
Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of 30,100+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


PROJECT DESCRIPTION

Currently we are looking for an experienced 2nd Level Support Engineer for one of our clients in Zürich.

You’ll be working in the Application Services team in Zürich. We support application deliveries from development through test up to production in various web hosting environments for internal applications. The team acts in an international environment in close collaboration with developers, business supporters, engineering and infrastructure providers. We ensure a smooth software integration and fast incident resolution in a highly automated manner.


RESPONSIBILITIES

• Support the Service & Product Manager across several technical domains
• Uphold high standards for timely issue resolution
• Contribute expertise to the management of existing and new IT products and services
• Define workarounds for known errors and initiate process improvements
• Application health monitoring and defining pro-active measures
• Automation Development


REQUIREMENTS

• Several years production experience in a role like this or you are a new joiner with finished technical maturity in the IT area;
• A natural ability to solve complex issues;
• Strong analytical, problem-solving and synthesizing skills (you know how to figure stuff out)
• The ability to do shell scripting and program small tools to automate re-occurring tasks;
• Knowledge in the area of Webservers and Cloudfoundry;
• Reliable and able to take personal ownership for issues and drive remediation;
• Proactive working style with a strong drive to learn and succeed;
• Capable of understanding client needs and translating this into services;
• Open and interested in Cloud operations, Platform as a service in a DevOps approach;
• Strong written and verbal communication skills in German and English.


WE OFFER

• Experience exchange with colleagues all around the world;
• Competitive compensation depending on experience and skills;
• Regular assessments and salary reviews;
• Opportunities for self-realization;
• Friendly team and enjoyable working environment;
• Corporate and social events;
• Unlimited access to LinkedIn learning solutions.


ADDITIONAL

Please note that any offers will be subject to appropriate background checks.
We do not accept CVs from recruiting or staffing agencies.

Wie Sie sich bewerben:
jobs_ch (at) epam.com

Angestelltenname: EPAM Systems (Switzerland) GmbH