Berufsbezeichnung: Service Desk Agent

Arbeitsbeschreibung:
Purpose of the job • Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users in English and German, add-on would be French • Route problems to internal I.M. support staff • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's Principal Accountabilities • Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork • Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems • Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities. Knowledge, skills Analytical and systematic problem solving skills required • The following will be considered an advantage: o Help desk, customer service, and support experience with problem solving involving hardware, software, and networks , MCP, MCSE , ITIL o Phone support experience o Technical helpdesk or technical call center experience Hands-on work experience with the following for experienced candidates • Windows Operating systems • Clients: Windows8, Windows7, Windows XP • Servers: Windows 2008, Windows 2003, Windows 2000 • Remote desktop connectivity applications • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook • Internet browsers (e.g. Explorer, Chrome, Firefox) • Java Client • Anti-virus and firewall software • PC Hardware knowledge o Desktop o Laptop o Peripheral devices (printers, scanners) • English – fluency • German – fluency 3-4 yrs of University education post High school (B.Sc. or Diploma) Relavant : 6 months - 3 years of help desk, voice customer service, and networks

Stunden pro Woche: 40

Angestelltenname:
HCL Technologies Limited, New Delhi, Swiss Branch, Zurich

Arbeitgeber-Adresse:
HCL Technologies Limited, New Delhi, Swiss Branch, Zurich Kirchgasse 24 8001 Zürich

Form von Kontakt: Stephan Lubach

Mindestalter: 25

Höchstalter: 48

Stellenkurzbeschreibung:
Führungskräfte in der Erbringung von Dienstleistungen im Bereich Informations- und Kommunikationstechnologie

Land: Schweiz

Region: Zürich

Vertragslaufzeit: Unbefristet

Vertragstyp: Vollzeit

Erforderliche Ausbildung: Keine Angabe

Erfahrung: 5 Jahre und mehr

Quelle des Stellenangebots:
SECO,Öffentliche Arbeitsverwaltungen, Schweiz (Confoederatio Helvetica)

Fahrerlaubnis: Nein

Wie Sie sich bewerben: Weitere Angaben (siehe Beschreibung)

Gehalt Währung: CHF

Gehaltsperiode: monatlich

Gehalt Besteuerung: brutto