Berufsbezeichnung: Live Chat Customer Service Representative (B2C)

Arbeitsbeschreibung:
At a glance:

On is a company where things happen fast, where feedback is given and received on the spot and that is as close to their customers as possible. As our Live Chat Customer Service Representative, you’ll shape the way we interact with online customer inquiries in realtime – fast, snappy, encouraging, solution oriented.

Becoming part of our global happiness delivery team, you’ll help to let our dream to become the sporting goods company with the greatest customer service become reality. You’ll work in the Zurich Headquarters together with a striving team and in daily interaction with various country teams all around the world. You’ll benefit from the support of the latest technology that is out there – making it easy for you to keep the overview of your tasks and run your reports.

Your team:

Happiness is the only thing that multiplies when you share. So, take the chance and deliver happiness all day, every day at On! You will work in a team-player Team, which loves new challenges and happiness is part of their DNA. If you want to take every opportunity to WOW our customer, our team and On -  we would be happy to write future on stories together.

Your mission:

- You are the person behind our Live Chat and will manage the whole variety of Live Chat Customer inquiries (on the spot and post-contact in our CRM system)
- You gather and analyze customer feedback (personal feedbacks and data) to internally provide valuable community insights and kick-off process iteration cycles
- You work with many crossfunctions within the company to keep yourself up to date with On’s happenings (product launches, campaigns, events) and involve the happiness delivery team
- Strong collaboration with our E-Commerce and Webshop-Team to further optimize our webpage - all with the aim of going above and beyond our customer’s expectations
- You create positive engagement with On's LiveChat community
- Further build & strengthen the Live Chat Community to increase customer satisfaction


Besides being excited to be part of the team that is putting the fun into the run for millions of people, we hope you’ll also bring:

- You are a “social native” – social interaction in digital communities comes natural to you
- Experience from a Live Chat or Social Media Customer Care role, ideally from a sporting goods company
- At ease communicating in multiple languages. You are fluent in German and English, other languages are a plus
- Ability to multi task and provide fast responses to our customers to guarantee customer satisfaction
- Always keeping the customer needs front of mind and a passion for creative solutions
- First experience and intrinsic interest for social data reporting & social data analytics


What we offer:

We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields.

If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!

Wie Sie sich bewerben:
start (at) on-running.com

Angestelltenname: On AG